Find answers about VoipTrading account registration, control panel access, routing plans, rates, payments, billing, SIP setup, Caller ID, DID numbers and technical support.
VoipTrading provides wholesale VoIP termination with different route options for business traffic.
First register by filling out the application form. After successful registration, you can set up your SIP device or multiple SIP devices to send calls through VoipTrading using one account.
No. It is not possible for one customer to create multiple accounts.
VoipTrading offers three route types: Standard for lowest possible rates with no guaranteed quality, Premium for low rates with good quality, and Direct for slightly higher rates with very good quality.
Yes. You can use all available routes with one account. Each route has its own dialing format.
Yes. Special rates may be considered only after a full month of large traffic. Contact support with your account number and request.
Yes. VoipTrading provides wholesale and reseller options for VoIP providers and business customers.
Yes. DID numbers are available. Contact support with your account number for current availability and details.
Yes. Set the Caller ID on your SIP device and VoipTrading will forward it where supported. You can also contact support to associate a Caller ID with your SIP account.
Program your system to send CLI in numerical format. Some carriers may drop calls without proper CLI. Example: for Spain, use a CLI beginning with 34. If the issue continues, report it to support.
If your question is not answered in the FAQ, contact VoipTrading support by email or Telegram.
Use the customer panel to manage login details, recent calls, CDRs, profile information and rate files.
Check your spam filters first. Registration may still have been successful. If you do not receive an email within one working day after registration, contact support and ask for the status of your registration.
Visit the VoipTrading website and use the password recovery option in the customer login area.
Log in to your account and choose the recent calls or download calls option.
Log in to the customer panel, go to Account Settings and choose the appropriate option. Online changes may take up to one hour to be processed.
Downloadable rate lists are available on the Rates page.
Send your specific issue to support and include your account number as a reference so the problem can be checked quickly.
Rates may change, payments must include correct references and invoices are available online.
VoIP rate lists are normally valid for one month. Current rates are always published on the Rates page and may change without prior notice.
Rate changes are announced by email and current rate lists are available on the Rates page.
Call charges apply once the dialed telephone number is connected and answered. If there is no answer or the line is busy, the call is not charged.
The minimum payment is 50 EUR, equal to 60 USD or USDT.
VoipTrading does not accept payments via PayPal, Skrill or Escrow.
Available crypto methods include USDT/TRC20, USDC/ERC20, Bitcoin, Litecoin and Ethereum. Other cryptocurrencies may be possible after contacting support on Telegram.
Processing depends on the payment method. Some methods are processed instantly, while bank transfers may take up to five working days depending on the bank and region.
Always include the correct transaction reference or customer number. If the reference is incorrect or missing, the payment may not be allocated automatically and processing can be delayed.
No. Invoices are not sent by regular mail. You can view invoices and call specifications online. Invoices are available online for up to one year after the invoice date.
Additional paid options can be enabled depending on account requirements and routing needs.
This option allows manual random CLI number setting with confirmed status in the account, helping CLI delivery where operators block default user CLI. It is recommended for USA, Canada and other +1 regions, as well as countries with strict CLI filtering.
Yes. An additional option can remove the default simultaneous call limit and allow unlimited concurrent calls. The default limit is one channel.
Dedicated localization switches routing from dynamic to static routes with six different static routes operating with different tech prefixes.
Yes. Autodialer options may include campaign start and stop times, maximum retries, retry time, answer wait time, device assignment for billing and Caller ID configuration.
Yes. DIDs are available in over 60 countries with fixed monthly subscription. DID with capacity includes setup fee, monthly prepaid fee, free incoming calls and unlimited simultaneous incoming channels.
VoipTrading is compatible with SIP systems, VoIP gateways, PBX platforms and softphones.
Username: your username. Password: empty. Host: sip.voipTrading.cc. Register trunk: No, use IP authentication. Send CLI in E.164 format.
Supported codecs include G.711U at 64 kbps, G.711A at 64 kbps and G.729 at 8 kbps.
Example for Germany: Grey route uses 00 49 12345678, Standard E.164 uses 49 12345678 and Premium uses 000 49 12345678.
Yes. You can authenticate with fixed IP addresses. Send support your account number and IP address list.
You can use the domain sip.voiptrading.cc for SIP connectivity.
Yes. VoipTrading supports H.323.
VoipTrading does not limit the number of simultaneous calls. The practical limit is the bandwidth of your local internet connection, unless an account-specific channel limit is applied.
First check your account balance. If your balance is zero, you cannot make calls.
No. T.38 faxing is not supported.
Yes. The service can be used with SIP-compatible equipment and softphones such as Zoiper and Groundwire.
For registration, payments, routing, DID, Caller ID and technical issues, contact VoipTrading support.
Email: VoipTradingcc@gmail.com. Include your account number when contacting support about account, routing, payment or technical issues.
Yes. Telegram chat support is available through the Telegram link published on the website.
Include your account number, affected destination, route type, CLI used, time of the call and a clear description of the problem.
Make sure your account is active, balance is available, SIP details are configured correctly, IP authentication is approved if used and the selected route matches your traffic needs.